NICE Workforce Management
NICE WFM Suite allows contact centers to plan, hire, forecast, schedule, manage, and automate the critical management of their people.
What is NICE Workforce Management?
The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with machine learning 2.0 for digital channel management. NICE WFMs capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.
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Features
Agent Interface
Reporting/Analytics
FAQ
The official website of NICE Workforce Management is https://www.nice.com/engage/workforce-optimization/workforce-management
The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with machine learning 2.0 for digital channel management. NICE WFMs capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.
NICE Workforce Management belongs to the Contact Center category.
NICE Workforce Management offers features such as Agent Interface, Reporting/Analytics.
No, NICE Workforce Management does not offer a free trial.