OMniLeads
OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools.
What is OMniLeads?
OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp. This makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies. It's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. Additionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net
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The official website of OMniLeads is https://www.omnileads.net/en/inicio
OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp. This makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies. It's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. Additionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net
OMniLeads belongs to the Call Center category.
OMniLeads offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, Reporting/Analytics.
No, OMniLeads does not offer a free trial.
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