Oracle B2C Service
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
What is Oracle B2C Service?
Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, ... Read more
Video
Features
Call Routing
Call Transfer
Computer Telephony Integration
Access Controls/Permissions
Multi-Channel Communication
Self Service Portal
FAQ
The official website of Oracle B2C Service is https://www.oracle.com/
Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, ... Read more
Oracle B2C Service belongs to the Call Center, Contact Center, Help Desk category.
Oracle B2C Service offers features such as Call Routing, Call Transfer, Computer Telephony Integration, Access Controls/Permissions, Multi-Channel Communication, Self Service Portal.