PulseAI360
Contact center QA tool that helps businesses analyze customer interactions, monitor agent performance and track sentiment trends.
What is PulseAI360?
PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance. PulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams. Additionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement.
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FAQ
PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance. PulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams. Additionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement.
PulseAI360 belongs to the Contact Center Quality Assurance category.
PulseAI360 offers features such as Call Recording, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Quality Management, Reporting/Analytics, Sentiment Analysis, Third-Party Integrations.
No, PulseAI360 does not offer a free trial.
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