QueueMetrics
Call center solution that allows businesses to monitor calls, track agent productivity and quality, and generate reports.
What is QueueMetrics?
QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. Key features include: - Real-time monitoring of calls and agent status. 200+ metrics for productivity, handling time, and quality - Customizable wallboards displaying key KPIs - Agent interface with messaging, CRM, WebRTC softphone, and QA tools - Flexible deployment (cloud or on-premise). - Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. - Automated reporting with scheduled email delivery - Multi-language interface for global teams
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FAQ
The official website of QueueMetrics is https://www.queuemetrics.com/
QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. Key features include: - Real-time monitoring of calls and agent status. 200+ metrics for productivity, handling time, and quality - Customizable wallboards displaying key KPIs - Agent interface with messaging, CRM, WebRTC softphone, and QA tools - Flexible deployment (cloud or on-premise). - Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. - Automated reporting with scheduled email delivery - Multi-language interface for global teams
QueueMetrics belongs to the Call Center category.
QueueMetrics offers features such as Call Logging, Call Monitoring, Call Recording, Call Transfer, Caller ID, Queue Management, Reporting/Analytics.
No, QueueMetrics does not offer a free trial.
Pricing
Starting at:
Swiss Franc (CHF) 8/per month
Free Trial Available
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