QueueMetrics – Features, Pricing & Reviews 2026 | Krowdbase
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QueueMetrics

Call center solution that allows businesses to monitor calls, track agent productivity and quality, and generate reports.

What is QueueMetrics?

QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. Key features include: - Real-time monitoring of calls and agent status. 200+ metrics for productivity, handling time, and quality - Customizable wallboards displaying key KPIs - Agent interface with messaging, CRM, WebRTC softphone, and QA tools - Flexible deployment (cloud or on-premise). - Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. - Automated reporting with scheduled email delivery - Multi-language interface for global teams

Screenshots

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Features

Call Logging
Call Monitoring
Call Recording
Call Transfer
Caller ID
Queue Management
Reporting/Analytics

FAQ

The official website of QueueMetrics is https://www.queuemetrics.com/

Need help choosing this software?

Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.

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Pricing

Starting at:

SWISS FRANC (CHF)8/per month

Free Trial Available

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