Score AI
Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.
What is Score AI?
Score AI delivers AI-powered quality assurance and training for customer experience teams. Our platform automatically audits 100% of interactions across emails, calls, chats, and social media using advanced AI to scale your quality review process. The intelligent QA system creates custom scorecards aligned with your business processes, ensuring real-time compliance monitoring. We have seen agent development accelerates through personalized coaching powered by AI analytics. Daily AI summaries provide actionable insights for 1:1 feedback sessions. New hire onboarding becomes 60% faster through AI Roleplay scenarios simulating real customer service challenges. Voice of Customer Analytics automatically categorizes customer concerns and sentiments, enabling proactive root cause analysis. Score AI integrates with existing CX infrastructure including ticketing platforms, CRMs, and knowledge bases.
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FAQ
Score AI delivers AI-powered quality assurance and training for customer experience teams. Our platform automatically audits 100% of interactions across emails, calls, chats, and social media using advanced AI to scale your quality review process. The intelligent QA system creates custom scorecards aligned with your business processes, ensuring real-time compliance monitoring. We have seen agent development accelerates through personalized coaching powered by AI analytics. Daily AI summaries provide actionable insights for 1:1 feedback sessions. New hire onboarding becomes 60% faster through AI Roleplay scenarios simulating real customer service challenges. Voice of Customer Analytics automatically categorizes customer concerns and sentiments, enabling proactive root cause analysis. Score AI integrates with existing CX infrastructure including ticketing platforms, CRMs, and knowledge bases.
Score AI belongs to the Contact Center Quality Assurance category.
Score AI offers features such as Customer Experience Management, Employee Coaching Tools, Feedback Management, Quality Management, Reporting/Analytics, Sentiment Analysis, Third-Party Integrations.
No, Score AI does not offer a free trial.
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