Tactful AI
AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity.
What is Tactful AI?
Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.
Features
FAQ
Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.
Tactful AI belongs to the Chatbot, Contact Center, Customer Service, Customer Support, Help Desk category.
Tactful AI offers features such as Automated Responses, Chatbot, Customizable Branding, Natural Language Processing, Automated Routing, Reporting/Analytics, Alerts/Escalation, Knowledge Base Management, Surveys & Feedback, Customer Database, Multi-Channel Communication, Access Controls/Permissions, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management.
No, Tactful AI does not offer a free trial.
Pricing
Starting at:
Pound 29/per month
Free Trial Available
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