TurnFriendly
TurnFriendly helps your customer service teams to handle complaints professionally. Special platforms for Banks, Touristik and Retail.
What is TurnFriendly?
TurnFriendly helps customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise.
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FAQ
The official website of TurnFriendly is http://www.turnfriendly.com/
TurnFriendly helps customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise.
TurnFriendly belongs to the Complaint Management, Customer Experience, Customer Satisfaction, Help Desk, Risk Management category.
TurnFriendly offers features such as Alerts/Escalation, Corrective and Preventive Actions (CAPA), Email Management, Issue Tracking, Knowledge Base Management, Prioritization, Reporting/Analytics, Support Ticket Management, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Complaint Monitoring, Customer Experience Management, Data Import/Export, Third-Party Integrations, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Audit Management, Compliance Management, Internal Controls Management, Risk Scoring.
No, TurnFriendly does not offer a free trial.
Pricing
Starting at:
€490/per month
Free Trial Available
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