VQ Online
An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
What is VQ Online?
VQ Online is a web-based quality assurance platform used to improve contact center team performance. Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors. VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts. Also provides support for QA assignment and tracking. Hosted in a SOC Type II environment in N.A. An unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge. Flat rate pricing is available for larger centers.
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The official website of VQ Online is http://www.verequest.com/
VQ Online is a web-based quality assurance platform used to improve contact center team performance. Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors. VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts. Also provides support for QA assignment and tracking. Hosted in a SOC Type II environment in N.A. An unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge. Flat rate pricing is available for larger centers.
VQ Online belongs to the Business Performance Management, Contact Center, Contact Center Quality Assurance, Customer Experience, Customer Service, Review Management category.
VQ Online offers features such as Ad hoc Reporting, Data Visualization, Goal Setting/Tracking, KPI Monitoring, Performance Metrics, Scorecards, Agent Interface, Quality Management, Reporting/Analytics, Customer Experience Management, Employee Coaching Tools, Multi-Channel Communication, Third-Party Integrations, Call Center Management, Dashboard, Reporting & Statistics.
No, VQ Online does not offer a free trial.
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