YDEA – Features, Pricing & Reviews 2026 | Krowdbase
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YDEA

Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.

What is YDEA?

Are you System Integrator, MSP or IT Reseller? Are you Office Dealer, Rent and Pay-per-Page Printers and MFPs? Are you Software House? YDEA is a CLOUD platform, CRM and Customer Service for sales and technical management of your customers. An All-In-One Suite to manage all department: - PRE-SALES: Lead, Opportunities, Quotes, Orders, Delivery Notes, Invoice - AFTER-SALES: Ticket, Asset, Planning, Contracts, FAQ and Customer Portal

Screenshots

screenshot of YDEA
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Features

Contact Management
Email Management
Lead Management
Reporting/Analytics
Sales Pipeline Management
Task Management
Workflow Management
Alerts/Escalation
Call Center Management
CRM
Dashboard
Knowledge Base Management
Reporting & Statistics
Customer Database
Self Service Portal
Service Level Agreement (SLA) Management

FAQ

The official website of YDEA is https://www.ydea.cloud/

Pricing

Starting at:

Euro 15/per month

Free Trial Available

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