Freshservice vs Sunrise ITSM Comparison | Features, Pricing & Reviews | Krowdbase

Freshservice vs Sunrise ITSM Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of Freshservice and Sunrise ITSM to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

Freshservice Vs Sunrise ITSM: Compare Features, Pricing & Overall Value

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Freshservice logo
Freshservice

Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.

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Sunrise ITSM logo
Sunrise ITSM

Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.

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General Information
Overview
Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket management and SLA tracking features, while reporting limitations and alert setup complexity are common drawbacks. Recent updates like Freddy AI and ticket translation improve speed and multilingual support.
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With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency. As a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market. We are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we re creating service desk and IT service management solutions to support the people who matter most to us.
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Pricing
Price
$29/Per Month
£40/Per Month
Free Trial
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Vendor Details
Vendor
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Founded
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Company Size
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Locations
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Social Media
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Market & Platform Support
Industries
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Customer Segments
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Languages
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Devices
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Features
Alerts/Notifications
Backup and Recovery
Compliance Management
Disaster Recovery
Incident Management
Policy Management
Secure Data Storage
Task Management
Approval Process Control
Audit Trail
Completion Tracking
Document Storage
Electronic Signature
Workflow Management
Access Controls/Permissions
Alerts/Escalation
Alerts/Escalation
CRM
Knowledge Base Management
Reporting & Statistics
Surveys & Feedback
Access Controls/Permissions
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Drag & Drop
IT Asset Management
Alerts/Notifications
Screenshots
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Videos
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Frequently Asked Questions Freshservice vs Sunrise ITSM

Freshservice and Sunrise ITSM differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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