CXMEngine – Features, Pricing & Reviews 2026 | Krowdbase
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CXMEngine

OvationCXM connects your entire ecosystem to create the customer journeys you need, using the services and partners you already have.

What is CXMEngine?

Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, phone, SMS or email. Help when your customers need it however they prefer.

Features

Chatbot
Live Chat
Multi-Channel Communication
Multi-Language
Reporting/Analytics
Customer Experience Management
Alerts/Escalation
Automated Routing
Prioritization
Self Service Portal
Chat/Messaging
Real-time Consumer-facing Chat
Support Ticket Management
Transcripts/Chat History

FAQ

The official website of CXMEngine is https://thinkrelay.com/

Pricing

Starting at:

USD 990/per month

Free Trial Available

Reviews(0)

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