Hammer Cloud Platform – Features, Pricing & Reviews 2026 | Krowdbase
Hammer Cloud Platform logo

Hammer Cloud Platform

Accelerate software lifecycles with Hammer Cloud's SaaS for contact center testing.

What is Hammer Cloud Platform?

The Hammer Cloud Platform is a robust test automation solution that blends functional, regression, systems integration, performance, and customer experience testing into a seamless SaaS offering. Tailored for cloud contact centers, it aids in infrastructure planning, application development, QA, DevOps, and operations, expediting software development cycles with frequent testing. It prevents defects from rushed releases, cuts mean time to repair, lowers rework costs, and ensures an optimal customer experience. Facilitating cross-functional collaboration, the platform integrates with other systems through open APIs and features specialized tools like Hammer Voice Explorer, Hammer On-Demand QA, Performance, VoiceWatch, and Hammer Edge. These automate IVR discovery, execute test suites, perform performance testing, monitor issues, and enhance agent/system performance. It offers customizable tests, metrics, thresholds, and alerts to meet specific client needs.

Features

Call Center Management
Call Monitoring
Computer Telephony Integration
Recording
Reporting & Statistics
Automated Routing
IVR
Quality Management
Reporting/Analytics
Customer Experience Management
Employee Coaching Tools
Multi-Channel Communication
Third-Party Integrations
Call Routing
Testing Management
Testing Scripts

FAQ

The official website of Hammer Cloud Platform is https://www.hammer.com/products/hammer-cloud-platform

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