Hammer Cloud Platform
Accelerate software lifecycles with Hammer Cloud's SaaS for contact center testing.
What is Hammer Cloud Platform?
The Hammer Cloud Platform is a robust test automation solution that blends functional, regression, systems integration, performance, and customer experience testing into a seamless SaaS offering. Tailored for cloud contact centers, it aids in infrastructure planning, application development, QA, DevOps, and operations, expediting software development cycles with frequent testing. It prevents defects from rushed releases, cuts mean time to repair, lowers rework costs, and ensures an optimal customer experience. Facilitating cross-functional collaboration, the platform integrates with other systems through open APIs and features specialized tools like Hammer Voice Explorer, Hammer On-Demand QA, Performance, VoiceWatch, and Hammer Edge. These automate IVR discovery, execute test suites, perform performance testing, monitor issues, and enhance agent/system performance. It offers customizable tests, metrics, thresholds, and alerts to meet specific client needs.
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Features
FAQ
The official website of Hammer Cloud Platform is https://www.hammer.com/products/hammer-cloud-platform
The Hammer Cloud Platform is a robust test automation solution that blends functional, regression, systems integration, performance, and customer experience testing into a seamless SaaS offering. Tailored for cloud contact centers, it aids in infrastructure planning, application development, QA, DevOps, and operations, expediting software development cycles with frequent testing. It prevents defects from rushed releases, cuts mean time to repair, lowers rework costs, and ensures an optimal customer experience. Facilitating cross-functional collaboration, the platform integrates with other systems through open APIs and features specialized tools like Hammer Voice Explorer, Hammer On-Demand QA, Performance, VoiceWatch, and Hammer Edge. These automate IVR discovery, execute test suites, perform performance testing, monitor issues, and enhance agent/system performance. It offers customizable tests, metrics, thresholds, and alerts to meet specific client needs.
Hammer Cloud Platform belongs to the Call Recording, Contact Center, Contact Center Quality Assurance, IVR, Performance Testing category.
Hammer Cloud Platform offers features such as Call Center Management, Call Monitoring, Computer Telephony Integration, Recording, Reporting & Statistics, Automated Routing, IVR, Quality Management, Reporting/Analytics, Customer Experience Management, Employee Coaching Tools, Multi-Channel Communication, Third-Party Integrations, Call Routing, Testing Management, Testing Scripts.
No, Hammer Cloud Platform does not offer a free trial.
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