ICR Evolution
Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.
What is ICR Evolution?
At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications
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FAQ
The official website of ICR Evolution is https://www.icr-evolution.com/
At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications
ICR Evolution belongs to the Call Center, Call Recording, Contact Center, Customer Service, IVR, Speech Analytics category.
ICR Evolution offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Queue Management, Reporting/Analytics, Automatic Call Distribution, Call Center Management, Computer Telephony Integration, Recording, Reporting & Statistics, Agent Interface, Auto-Dialer, Automated Routing, Chatbot, IVR, Alerts/Escalation, CRM, Dashboard, Surveys & Feedback.
No, ICR Evolution does not offer a free trial.
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