INSIDE

INSIDE by Powerfront is the leading Agentic AI Customer service platform that brings the personalization of in-store service to the digital world. Powered by real-time data, it autonomously resolves more than 90% of inquiries, providing instant and accurate assistance around the clock while ensuring seamless escalation to human agents. Deep integration with internal systems allows INSIDE to act as a Personal Shopper, helping customers find products, track orders, and complete complex tasks effortlessly. INSIDE s omnichannel structure connects every touchpoint across social media, messaging apps, email, voice, and ticketing, creating a unified experience. A humanized avatar powered with journey-based and real-time data, optimizes proactive engagement features to enhance and personalize interactions, while Internal Agentic AI supports agents with instant knowledge and guidance. Experience the Future of Customer Engagement with INSIDE by Powerfront.

INSIDE belongs to the Virtual Assistant, Chatbot, Conversational AI Platform, Customer Engagement, Customer Journey Mapping Tools, Customer Service, Live Chat, Live Streaming category.

INSIDE offers features such as AI/Machine Learning, Chatbot, Intent Recognition, Multi-Language, Natural Language Processing, Personalization, Transfers/Routing, Automated Responses, Code-free Development, Customizable Branding, Lead Capture, Live Chat, Multi-Channel Communication, Reporting/Analytics, Sentiment Analysis, Activity Dashboard, Alerts/Notifications, Communication Management, Customer History, Engagement Tracking, Third-Party Integrations, Activity Tracking, Behavioral Analytics, Customer Experience Management, Customer Segmentation, Customizable Templates, Data Import/Export, Performance Metrics, Alerts/Escalation, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Chat/Messaging, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Real-Time Notifications, Support Ticket Management, Transcripts/Chat History, Access Controls/Permissions, Audience Engagement, Event Scheduling, Multistreaming, Real-time Broadcasting, Session Recording, Social Media Streaming.

No, INSIDE does not offer a free trial.