IrisCX – Features, Pricing & Reviews 2026 | Krowdbase
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IrisCX

A customer interaction platform that helps businesses provide virtual client support and generate insights about customer behavior.

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What is IrisCX?

IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, our platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products.

Categories

Customer Experience SoftwareCustomer Journey Mapping Tools SoftwareInspection SoftwareRemote Support Software

Features

Customizable Fields
Customizable Forms
Customizable Templates
Feedback Management
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
Surveys & Feedback
Activity Dashboard
Activity Tracking
Behavioral Analytics
Customer Experience Management
Data Import/Export
Performance Metrics
Alerts/Notifications
Compliance Management
Customer Database
Image Capture
Mobile Access
Real-Time Data
Screen Sharing
Unattended Access

FAQ

The official website of IrisCX is http://iriscx.com/

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