Omnis
Contact center software that helps businesses manage tasks, engage customers, monitor agent performance, generate reports, and more.
What is Omnis?
Omnis is a contact center software that enables seamless omnichannel customer experiences. It enables contact centers to engage customers via voice, email, SMS, social media, web chat, and more. Its unified agent interface allows management of tasks across channels from a single dashboard, providing real-time visibility into customer information and interactions for personalized service. Advanced self-service capabilities, enabled by AI, allows automated voice and chat interactions. Omnis features an open API for integration with platforms, including Salesforce and Microsoft Teams, real-time monitoring tools, and supports disaster recovery.
Features
FAQ
Omnis is a contact center software that enables seamless omnichannel customer experiences. It enables contact centers to engage customers via voice, email, SMS, social media, web chat, and more. Its unified agent interface allows management of tasks across channels from a single dashboard, providing real-time visibility into customer information and interactions for personalized service. Advanced self-service capabilities, enabled by AI, allows automated voice and chat interactions. Omnis features an open API for integration with platforms, including Salesforce and Microsoft Teams, real-time monitoring tools, and supports disaster recovery.
Omnis belongs to the Call Center, Contact Center, IVR category.
Omnis offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Contact Management, Queue Management, Reporting/Analytics, Auto-Dialer, Computer Telephony Integration, IVR, Automatic Call Distribution, Call Center Management.
No, Omnis does not offer a free trial.
Pricing
Starting at:
USD 55
Free Trial Available
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