SBS- Eprocurement

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

NetSuite is a cloud-based enterprise-resource-planning system (ERP) used by small businesses in IT services, accounting, and retail to manage financials, billing, and reporting. Users highlight its real-time reporting and automation as key benefits b...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though contract...load more

Lime Connect is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Faceboo...load more

NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continu...load more