SteadyPoint Helpdesk – Features, Pricing & Reviews 2026 | Krowdbase
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SteadyPoint Helpdesk

Helpdesk is a HIPAA-compliant SharePoint Add-in that streamlines customer support with customizable workflows, and email integration.

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What is SteadyPoint Helpdesk?

SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support and service management. As an Office 365 ticketing system, it enables efficient ticket tracking, categorization, and assignment based on agent skills. The helpdesk supports multi-channel ticket creation via email, Teams, and the portal, allowing customers & employees to reach support easily. Customizable workflows automate ticket routing, prioritization, and escalations, reducing manual effort. SLA tracking ensures timely responses, while reporting tools provide insights into resolution times. Internal notes allow agents to collaborate on tickets, improving response quality. A knowledge base empowers users with self-service options, reducing support workload.

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Categories

Customer Support SoftwareHelp Desk Software
IT Software

Features

CRM
Email Management
Knowledge Base Management
Multi-Channel Communication
Reporting/Analytics
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Prioritization
Self Service Portal
Service Level Agreement (SLA) Management
Alerts/Notifications
Problem Management
Support Ticket Management
Task Management
Third-Party Integrations
Ticket Management
Workflow Management

FAQ

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Pricing

Starting at:

$1060/per year

Free Trial Available

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