SteadyPoint Helpdesk
Helpdesk is a HIPAA-compliant SharePoint Add-in that streamlines customer support with customizable workflows, and email integration.
What is SteadyPoint Helpdesk?
SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support and service management. As an Office 365 ticketing system, it enables efficient ticket tracking, categorization, and assignment based on agent skills. The helpdesk supports multi-channel ticket creation via email, Teams, and the portal, allowing customers & employees to reach support easily. Customizable workflows automate ticket routing, prioritization, and escalations, reducing manual effort. SLA tracking ensures timely responses, while reporting tools provide insights into resolution times. Internal notes allow agents to collaborate on tickets, improving response quality. A knowledge base empowers users with self-service options, reducing support workload.
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FAQ
SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support and service management. As an Office 365 ticketing system, it enables efficient ticket tracking, categorization, and assignment based on agent skills. The helpdesk supports multi-channel ticket creation via email, Teams, and the portal, allowing customers & employees to reach support easily. Customizable workflows automate ticket routing, prioritization, and escalations, reducing manual effort. SLA tracking ensures timely responses, while reporting tools provide insights into resolution times. Internal notes allow agents to collaborate on tickets, improving response quality. A knowledge base empowers users with self-service options, reducing support workload.
SteadyPoint Helpdesk belongs to the Customer Support, Help Desk, IT Service category.
SteadyPoint Helpdesk offers features such as CRM, Email Management, Knowledge Base Management, Multi-Channel Communication, Reporting/Analytics, Access Controls/Permissions, Alerts/Escalation, Automated Routing, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Problem Management, Support Ticket Management, Task Management, Third-Party Integrations, Ticket Management, Workflow Management.
No, SteadyPoint Helpdesk does not offer a free trial.
Pricing
Starting at:
USD 1060/per year
Free Trial Available
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