SteadyPoint Helpdesk

SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support and service management. As an Office 365 ticketing system, it enables efficient ticket tracking, categorization, and assignment based on agent skills. The helpdesk supports multi-channel ticket creation via email, Teams, and the portal, allowing customers & employees to reach support easily. Customizable workflows automate ticket routing, prioritization, and escalations, reducing manual effort. SLA tracking ensures timely responses, while reporting tools provide insights into resolution times. Internal notes allow agents to collaborate on tickets, improving response quality. A knowledge base empowers users with self-service options, reducing support workload.