CXone Mpower vs XCALLY Comparison | Features, Pricing & Reviews | Krowdbase

CXone Mpower vs XCALLY Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of CXone Mpower and XCALLY to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

CXone Mpower Vs XCALLY: Compare Features, Pricing & Overall Value

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CXone Mpower logo
CXone Mpower

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

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XCALLY logo
XCALLY

Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.

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General Information
Overview
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone Mpower, organizations can orchestrate every type of interactionfrom voice and digital messaging to chatbots and social mediaand deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion s unique technology multichannel, real-time, efficient, and AI-driven. Deliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence. Designed for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step.
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Pricing
Price
$71/Per Month
€29/Per Month
Free Trial
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Vendor Details
Vendor
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Founded
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Company Size
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Locations
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Social Media
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Market & Platform Support
Industries
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Customer Segments
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Languages
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Devices
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Features
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
CRM
Customer Database
Email Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Queue Management
Reporting/Analytics
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Automated Attendant
Call Logging
Call Transfer
Voice Mail
Contact Management
Queue Management
Auto-Dialer
Automated Routing
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Frequently Asked Questions CXone Mpower vs XCALLY

CXone Mpower and XCALLY differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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