Best Cloud-Based Call Center Workforce Management Software 2026 - Free & Paid

The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with machine learning 2.0 for digital channel management. N...load more

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian...load more

Verint Workforce Management helps organizations understand the work needed to meet and exceed customer expectations, determine the optimal resourcing strategy to address it with employees and automation, and provide staff across all customer touchpoi...load more

Everhour helps small businesses in marketing and IT track time across remote teams and projects. Its standout benefit is deep project management software integrations, enabling precise tracking of tasks and subtasks. You ll get customizable reports a...load more

Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, ... Read more

Zoho Voice is an online business telephony and contact center solution for businesses of all sizes with key features to elevate your business operations. - Advanced Calling and Routing: IVR, Messaging, and Voicemail services. - Premium features: Powe...load more

Calilio is a business phone system designed to modernize your phone system

Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents.

Time and attendance is at the heart of our workforce management solution. The system is built to be configured to meet your specific needs and can change as your needs change. TimeClock Plus time tracking capabilities help you manage overtime, view h...load more

Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business operatio...load more

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support c...load more

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business...load more

NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continu...load more

Gong unlocks your most value data set our customer conversations y recording and analyzing your team calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integ...load more

Five9 Cloud Contact Center - Predictive, Power, Progressive and Preview Dialers, Inbound, Chat, Call Recording, and CRM integrations.

Kixie's advanced Multi-line Power Dialer (Auto Dialer) leverages AI-human voice detection to ensure your agents are connected with leads and not machines. Combined with advanced local presence dialing and automatic spam-risk reduction, your connectio...load more

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement

Aspect Workforce (formerly Alvaria Workforce, Aspect Workforce Management / Aspect WFM) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ...load more

RingCX is an AI-powered contact center: simple to use and easy to deploy.

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers ...load more

Insightfuls employee monitoring software shows you how work happens in real time. It tracks app use, websites, and idle time without distracting your team. You can spot slowdowns and improve workflows using clear, actionable data. For remote teams, I...load more

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and ...load more

Best for: Large companies with 200+ employees Sprinklr offers the industrys most advanced social media analytics tools for enterprises. Sprinklr leverages the industrys most advanced AI engine to listen to customer conversations across 35+ social and...load more

Assembled is a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembleds workforce and vendor management capabilities to make optimal staffing decisions, gain ...load more